HelpStack helps iOS developers to setup support interface for their customers to reach out and provide feedback. Being open-source, developers can customize the look and feel of the helpdesk within their app. Also, the iOS developers can easily collaborate to enhance its capabilities.

Features

• Embedded Knowledge Base articles, In app Customer support, Customization Support Interface
• Let customers report issues from within the app and have relevant tickets created for each
• Have real-time conversation with your users without having them to leave the app
• Customers can attach screenshots from their mobile gallery to help you diagnose and fix issues faster
• Device and App information gets automatically embedded in every user message

 
Read Vijay Balachandran's answer to Is there a customer feedback plugin for iPhone apps? on Quora
 

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Talk to mobile users inside your app. Used by m-commerce, SAAS and Subscription services, and mobile hardware companies to increase retention and in-app sales, and get fewer support tickets. Help users help themselves with in-app helpdesk, use live chat to answer questions immediately, and push notifications bring users back.

Features

• Live for iPhone, iPad or Android- Plug and play in 15 minutes for your iPhone, iPad and Android app(s).
• Know your users- See account info, device, OS, app version, location and past chat transcripts.
• Re-engage users- Notify users of changes, fixes & updates while they are away
• Your entire knowledgebase, fully searchable. Answers are instantly available
• An in-app feedback form , where they can voice their frustration instead of giving you a negative appstore rating
• Push notifications when their questions are answered, either by a human, or with a new article.

 
Read Ayo Omojola's answer to Has anyone made something like olark for mobile iOS yet? on Quora
 

What Users Say

“Hipmob reduced our phone support by 60-70% which was really important for us to scale to over 35k businesses.” Justin Kathan, Joist Inc.

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SupportKit adds beautifully simple messaging to your app to keep your users engaged and coming back.

Features

• Support for Slack, Zendesk, or Email.
• Automatically send targeted messages to your users to kickstart conversations
• Start a conversation in your app that’s as fun as texting a friend
• Cross-Channel Messaging
• Live Web Messaging
• In-App Messaging
• Social Messaging
• Programmable SMS
• Rich Messaging
• Messaging Developer API
• Chatbot Connectors
• Integrations

What Users Say

“Smooch solves all of our messaging needs and allow us to remain focused on building richer, deeper features. It’s saving us so much time.”  Mathilde Collin, Front

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Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app.

Features

• In-app Messaging
• Bug Submission
• Internationalized Knowledge Base
• Web Support Portal–dedicated URL to serve as your website’s Customer Service Center
• FAQs–have a library of support solutions for your web and mobile Users
• Canned Responses–easily submit pre-define responses in your Issue responses to Users
• Email Support–use your Helpshift email address to have email inquiries appear into your Helpshift Admin Panel

 
Read Vi Tran's answer to What are some of the best in-app support solutions? on Quora
 

What Users Say

“With Helpshift, we’re able to provide a robust, proactive support experience to our 80 million monthly users, and easily balance the load across our team.” Todd Gullion, Flipboard

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Integrate Instabug’s SDK in 60 seconds and allow your users and testers to submit their feedback and report bugs directly from your app.

Features

• In-App Feedback
• Bug Reporting
• Team Collaboration
• Crash Reporting
• Statistics
• Tools Integration

 
Read Zyad Sherif's answer to What is the most effective way to provide iOS related feedback to Apple? on Quora
 

What Users Say

“As soon as we integrated the SDK and saw our first bug report we knew that we’d made the right choice. It was just so easy and seamless! Now we have instant feedback from our users, which is greatly accelerating product development.” Darius Emrani, Mobile App PM at Yahoo

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